ROSSS Makes Accessing Programs Easier for Seniors, Adults With Disabilities
Featured Image: Cindy Powell has returned from retirement to be the ROSSS Client Liaison.
By Rural Ottawa South Support Services
At ROSSS, we understand how essential it is for seniors and adults with disabilities to maintain their independence while staying healthy and connected within their communities. This is especially challenging for individuals living in rural areas, where accessing crucial services and support can often be difficult. To address these challenges, ROSSS is dedicated to making it easier for these individuals to remain at home while receiving the care and assistance they need to age well.
Recognizing the critical importance of timely access to programs and services for the well-being of seniors and adults with disabilities, ROSSS has introduced a dedicated Client Liaison position. As the first point of contact for individuals seeking information or assistance, the Client Liaison plays a key role in supporting both new and existing clients, as well as their families. By offering personalized guidance, the Client Liaison helps ease the often-overwhelming process of identifying and accessing the most appropriate support services.
“Having a dedicated Client Liaison to guide seniors, adults with disabilities, and their families through our services has been a long-term goal for us,” said Kelly Dumas, Executive Director of ROSSS. “We are thrilled to have Cindy Powell return from retirement to take on this role. Cindy’s extensive knowledge of and experience with aging-at-home services have already made a significant difference in ensuring a smooth and positive experience for many of our clients.”
Cindy Powell, now in her new role as Client Liaison, brings a wealth of expertise and compassion to the position. “I am honored to be that first point of contact for seniors and adults with disabilities living in Rural Ottawa South,” Cindy said. “Knowing that I can play even a small part in supporting our clients on their journey to live well and independently in their own homes is incredibly rewarding to me.”
The Client Liaison position is designed to offer a wide range of support, from providing quick answers to simple inquiries to helping individuals and families with more complex care planning. Clients can reach out to Cindy Powell for information about ROSSS’s various services, including home support, transportation, meals on wheels, foot care and social programs. Cindy is available to meet with clients over the phone, in person at the ROSSS office, or in the comfort of their own homes, ensuring that accessing support is convenient and comfortable.
If you or someone you know is seeking information or assistance with services from ROSSS, don’t hesitate to reach out to Cindy Powell. You can contact her by email at cindy.powell@rosss.ca or by phone at 613-692-4697 ext. 240. As Cindy said, “It is a privilege to help our clients, and their families navigate their options and ensure they receive the support they need to continue living well at home.”
With the creation of the Client Liaison role, ROSSS continues to demonstrate its commitment to making sure that seniors and adults with disabilities in rural Ottawa South have access to the services they need, enabling them to thrive while remaining in the communities they love.
